Terms & Conditions

Terms & Conditions


Deposit

A booking is not considered binding until such time as the deposit is received by us and the confirmation issued to you. The balance of the booking payment must be paid to us no later than 8 weeks prior to arrival. All bookings made less than 8 weeks before arrival date should send full payment to us on the day of booking. Clients who have not paid the balance by the due date are liable to have their booking cancelled with charges being applied in accordance with the scale below.

Accommodation only

Our contract with you is for accommodation only. It is your responsibility to arrange flights but we would ask you to ensure the accommodation you wish to book is available and has been reserved for you prior to booking your flights. We can place a property on hold for you for 24 hours to allow you to coordinate both accommodation and flights. If you do not confirm the booking within 24 hours, the hold will expire and the property will be placed on our available list again. Should your flight be subsequently cancelled or flight times altered, we will do our utmost to accommodate the changes but we cannot be held responsible if we are unable to do so. If you cancel your booking with us as a result, cancellation charges will apply according to our scale.

Travel documentation

It is your responsibility to ensure your passport and/or visa are in order. Holders of current UK and other EU member state passports do not require visas for travel into other EU member states. If you are unable to travel as a result of your documentation not being in order, you will not be entitled to claim any refund from us. Cancellation charges would apply according to our scale. We strongly recommend you take our Travel Insurance at the time of booking.

Circumstances outside our control.

We will do our utmost to provide you with the accommodation selected by you at the time of booking. If however, due to circumstances beyond our control, the accommodation becomes unavailable, we will offer you a property of comparable or higher standard. Should you choose not to accept the alternative offered, the booking will be considered as having been mutually cancelled and any monies already paid to us will be refunded to you. We cannot be held liable for any other costs incurred by you. We will not be liable for cancellation or charge to your booking as a result of war, act of terrorism, riots, civil commotion, strikes or other industrial action, disasters, acts of God, government or local authorities or any other event outside our control.

Property Descriptions

We have taken every care to provide accurate and up to date information on this site. However, as all our  villas and apartments are privately owned there may be occasions where particular facilities offered are no longer available. If you are booking your holiday based on a particular facility offered, please ensure we are made aware of this at the time of booking. Furnishings may differ from the photos.

Single sex and/or young groups

Many of our villas do not accept same sex groups, hen/stag parties and groups under the ages of 21 years. If any of these apply to your booking we must be advised of such before booking and we reserve the right to cancel your booking should we not be advised.

Cancellation charges

If you decide to cancel your booking, you must notify us in writing. The effective date of the cancellation will be the date the written notice of cancellation is received by us. We will accept email notification as written cancellation provided this comes from the same email address as that used when the booking was made.
In exceptional circumstances, and by agreement with us, it may be possible to transfer a deposit paid for a holiday, subsequently cancelled, to another booking. In these circumstances, the deposit will be held by us until another booking has been made.
If you cancel you booking, you will be charged accordingly to the following scale.
Up to 56 days prior to arrival the deposit will be retained
From 56 to 28 days prior to arrival 80% of the total cost will be retained
Less than 28 days prior to the arrival date 100% of the total cost will be retained

Currency and payment methods

All prices quoted on this website are in GB Pounds (£).
We accept payment by electronic transfer in GB Pounds (£)
Should you wish to make payment in Euros (€), please contact us. The amount to be paid will be calculated using the exchange rate applicable on that day and can be paid by electronic transfer.
We also accept payment by credit card. Payment by credit card is in GB Pounds (£) incurring an additional transaction charge of 2%.

Property check in and check out

Your accommodation is reserved for you from 14.00 on the date of your arrival until 10:00am on the date of your departure. We do however try to accommodate earlier arrivals or later departures so please contact us for availability.

Alternative accommodation

We will do our utmost to provide you with the accommodation selected by you at the time of booking. If however, due to circumstances beyond our control, the accommodation becomes unavailable, we will offer you a property of comparable or higher standard. Should you choose not to accept the alternative offered, the booking will be considered as having been mutually cancelled and any monies already paid to us will be refunded to you. We cannot be held liable for any other costs incurred by you.

Breakages

The majority of our villas do not ask for a damage deposit. We ask all guests to report any breakages or damages to the local villa manager. You will be charged for any damage excluding wear & tear made to the property.

Problems in resort

In the unlikely event a problem should arise during your stay, it is of utmost importance that you report it to your local villa manager in resort. Should you not receive a satisfactory response, you must then report it to us as soon as possible by phone or email to allow us the opportunity to resolve it satisfactorily. We will do our utmost to resolve the situation, but would ask that you make allowance for local working times and holidays.
Unfortunately, we have no control over failure of public supply or utility such as water or electricity although we will do out utmost to ensure any disruption caused by such failure of supply is minimised.

If we are unable to resolve your problem during your stay, any complaint you may wish to make must be set by email to our office , within 14 days of your return date. Please call us so we can confirm receipt of the email. The email should come from the same email address as that used when the booking was made.